I sent the below review to the company to let them know how I felt about the service, and I received only a response that the message would be forwarded and nothing else. Long after my message to them and this terrible experience, they cashed my check for $135 service call... LAST WEEK.
I had a good experience scheduling an appointment with Hani to come out for our A/C not working.
Alex came out the next day (yesterday) and said there were several pieces burnt out. He let me know we would need a new HVAC. Alex took some pictures and then went back to his truck to call his manager for a quote. He returned with a quote of $7,500 and said they could come out tomorrow (meaning today) to install. I'm not really one to make snap decisions so I asked if he could provide me a hard copy of the quote and with the details broken out for me. He said he would have the office work on it. (approximately 12:00 PM yesterday)
When I called back at 3:30 to see where the quote was, he said he never did it because I didn't call. When Alex left yesterday, I was instructed to call ASAP if I was moving forward. I said I wasn't doing anything until I saw the quote details as I like to make informed decisions. During my call, Alex said he would tell the office to email me a quote. Around 5:30, Alex texted and said the office was closed for the day and I wouldn't get it until today.
Now it's almost 10am and I still do not have a quote with the detail behind the $7,500. In the meantime, there have been coincidentally two neighbors whose HVACs have gone out as well. I contacted my neighbors, followed up with the companies, and have received two other quotes, BOTH with the detail behind it in an email. Most importantly, these quotes are both for $2,000 less with reputable companies.
I'm not really sure why receiving more detail behind a quote is really that hard of a task, when I'm assuming you do this all the time? Given the three times I've had to request this AND the cost being significantly more, I feel like someone was trying to take advantage of me, which I do NOT appreciate.