The locksmith industry in America, and in particular, New York City, has a very bad reputation, and not without good reason. There’s a lot of misleading information and not-so-honest marketing techniques going around out there by dishonest companies. On one hand, a lot of these companies or dispatch centers will tell you exactly what you want to hear on the phone, while on the other hand, those same companies will do the exact opposite of what was agreed upon when they arrive for help.
All I can say is Ben is not only an exceptional locksmith but a true professional, friendly, courteous & fair! I was amazed at how quickly he responded to my initial email regarding an issue I had with my safe. Saw him literally that same morning and Ben handled the situation like a pro. I strongly recommend!
5 Star Rated
Oct 23, 2018
Was very pleased with their service. Called at 7:30 a.m. and they had a guy at my apartment just after 11 a.m. to replace a front door lock system and improve a bathroom lock system. Izzy (sp.) was great, very professional, diligent, and courteous and did not leave until he made sure everything worked just right. I won't say it was cheap, but I got everything I paid for and in a very timely manner. Would recommend them to anyone.
5 Star Rated
Oct 20, 2018
I have never considered myself to be a space person, but recently a series of circumstances led me to get locked in my apartment and out of my apartment in one day. I was locked in due to a faulty door handle and locked out because once a new door handle was installed, I forgot to add the new key to my key chain. It was a nightmare day. But, amidst this nightmare, Metro Locksmith was amazing. First, EZ came in the morning and couldn't have been kinder. He worked quickly, explained what he was doing as he did it and got out with enough time for me to make it to work for my meeting. Then, that very evening, the business owner, Ben, came by to let me into my place. He came within 25 minutes of calling him, offered an extremely fair price and didn't make me feel like an moron for screwing up twice in one day. They are seriously the best! Plus, they both took to my cat who knows good people when she sees them. If you need a locksmith, you need Metro.
5 Star Rated
Oct 14, 2018
It happened to me. I lost my keys while commuting to and from school. The keys to my building, my apartment, and my mailbox were not the issue, as my supt was able to replace them. The issue was that I also lost keys to my safe, and I had no alternative copies. I had no choice but to call a locksmith to have the safe opened.
The locksmith was honest with me, and told me that the safe would more than likely be unusable afterward. I was fine with this, and we set an appointment.
The appointment was the same day, in the evening time. The locksmith came to my place, got my safe opened, and squared me away in less than 30 minutes. The payment was hassle-free as well, I was able to pay with credit card.
The tech was a nice guy, and even though there was a significant language barrier, the guy worked very efficiently.
These folks are a G-d send, they helped turn my day around. Thanks for the excellent service!
5 Star Rated
Oct 6, 2018
Ben and EZ were both above and beyond as humans and as locksmiths! They were quick to arrive, very calm and collected, and not to mention great at their job, making being locked in or out as easy as possible. And they even made time to pet my friends cat Roux, once the job was complete!
It is never a super fun experiences anytime you're locked in or out of an apartment - let alone if they both happen all in the same day! However, the more time you spend with someone or a company, the better you know them! And I can full heartily say, Ben's company is one that cares and will do a good job to make sure things are right and your locks are as they should be!
What a crazy day it was, reminding us truly anything is possible! And I'm grateful my friend and I had each other to laugh it through. We walked away with a pretty ridiculous story and our favorite go-to Locksmiths for any lock out needs!