Brooklyn's Best really is just that. Responsive to my messages via Yelp, quickly arranged a technician visit, identified the problem and resolved the issue quickly. Not only that, when I had concerns at 8pm on a Wednesday the next week, they responded that very night and scheduled a technician follow-up visit that very next morning at 8am. That is amazing service, and all were friendly, calm, and helpful. I highly recommend this company thanks to great service and professionalism.
5 Star Rated
Aug 22, 2018
From the moment I reached out for a quote to final completion of the repair work, Levi and the team at Brooklyn's Best AC were nothing but awesome. Great customer service, timely responses and a detailed breakout of what was going on made for an amazing experience.
I highly recommend these guys for any HVAC needs. They do it right!
5 Star Rated
Jul 30, 2018
BBAC was super responsive to my email requesting a quote. I reached out to 4 other AC installers in the area for quotes : 2 told me they were booked out for weeks and weren't taking any more appointments; and 1 was cheaper but didn't appear as thorough or professional as BBAC.
Joe was super patient. The first time he arrived to do the job. His first question (looking at my unopened AC box) was 'did you try it.' It was then I learnt that you should never buy an AC online and have it delivered by a shipping service to your house. Joe opened the box and plugged in the brand new AC - only for us to hear clicking and banging. Turns out that was the compressor that got damaged in transit. I would have never known that was an issue - and I later read a bunch of reviews online and found several people had that same issue. Then there was the 5 year old AC in my bedroom that I didn't realize was wasting my energy and barely cooling my room down - I knew it sort of wasn't working. But Joe took one look at it with me - and was able to identify my compressor issue. Quite frankly - I didn't know what a compressor was until he showed up.
BBAC does sell ACs for installation - and the pricing was comparable to retail. They just didn't have the model I wanted. It would have been less hassle for me to buy direct from them as they bring the AC and install it.
A few weeks later after getting two new ACs- I messaged BBAC and they came a few days later to do the installation. Joe came again and brought an assistant. To remove and install two window ACs they were in my apt for just under an hour. The team was highly efficient and super professional. They came within the agreed upon window, brought blankets to protect my floors and a table saw to cut the plexiglass. The two men worked in seamless coordination and were a pleasure to have in my home. After completing the job - they cleaned up carefully and removed everything they brought in.
I've had friends over and have looked at the installation and have commented how neat it is. There is caulking a sealant around the window. I know for sure that this winter cold air will not be coming into my apt. I'm super happy I decided to pay professionals to come and install my AC. I can totally tell the difference between the job compared to my super or a guy friend installing for me.
5 Star Rated
Jun 30, 2018
These guys were great. The sales department was super fast to respond to my request for a quote, asked for pictures when I explained the window I wanted the air conditioner in was kind of weird, and was just generally lovely and responsive. When they got to my apartment, they were efficient, friendly, and clearly knew their stuff. The plexiglass panel next to our new air conditioner is well-sealed and looks great, and our apartment is so wonderfully cool. The idea that I was even considering trying to install a new air conditioner myself is now kind of laughable when I look at what a great job they did (and so quickly!). (Also, they took my old air conditioner away for me. SO HAPPY I didn't have to deal with that!)
5 Star Rated
Jun 5, 2018
After dealing with PC Richards, I was looking for an actual expert person I could talk to with AC problems, issues, concerns etc. Joe was professional and very knowledgeable- he knows a lot about air conditioners! He returned my calls, responded to my emails and made me feel like I was able to make an informed decision. The installation went well and so far we are happy with everything.