Here's the short version:
My experience with Ideal Energy was absolutely beyond my expectations. They were professional, on time, and I couldn't be happier with my home's new AC and Furnace. If you're shopping for HVAC services, don't hesitate to call these guys.
If you want the details:
We purchased an older home. Built in the 1980's and it had its quirks; its had things break. We've had multiple contractors to our house to fix and install various things around the home. Windows repaired, blinds installed, drywall repaired, patio installations. We had a few AC quotes prior to working with Ideal Energy. We needed new duct-work. Our house had add-ons that just weren't getting air properly. We voiced our concerns to other HVAC companies, but all they wanted to so was replace our AC unit. This would have left our 35-year-old furnace and 35-year-old duct-work in place to run a brand-new AC unit. In my mind that was like putting a new engine in a 35-year-old car, and not bothering to replace the worn-out tires. We said we wanted all of it fixed, but with other contractors it fell on deaf ears. "I can do the AC but we don't to ducts." I've had contractors come in with wild ideas to save money, including going and purchasing the AC unit myself, so I can save money with credit card points. I've got quotes written down on blank sheets of paper with no real explanation or break down for what I was buying. I've had contractors, in fact nearly all of them, fail to follow up when they said they would.
My experience with Alex and Ideal Energy left the competition in the dark. Alex showed up not only in the window he had promised, he gave my updates as to when exactly he would arrive. He showed up with a power point presentation outlying MY HOUSE. My floor plan was in his power-point. He explained the problems with my current duct working. He explained several solutions we could implement with various price points. He calculates the exact tonnage required for my home, based on computer simulations. Not a generalized rule of thumb like every other HVAC company that showed up had offered.
We settled on a state-of-the-art Zoned AC system. I can individually monitor and change the temperatures in various parts of my home. I can opt to cool infrequently used rooms less and keep the Master chilly at night without cooling my living room as much. While only using the single AC unit. It's absolutely incredible. (Ask them about it, its super cool... No pun intended) I didn't even know something like this existed. Alex's crew showed up on time with a convoy of trucks to remove my old system and install the new one. The task was a huge undertaking. His crew spent the better part of 3 solid days in the attic ensuring everything was good to go. I'm chilly in rooms of my house that have never been cold before.
An AC is a big investment. Let Ideal Energy take care of you. This has been the most streamlined, turnkey process I've had done to my house. Which is amazing. Considering its by far the biggest project I've had done. Don't hesitate to call them, they'll take care of you.