“It bothers me that so many companies are just out to make a fast buck,” says Mingle, “with little thought for the long-term customer relationship. My goal is to keep my customers for a life-time, even if it means making sacrifices for them in the short-term… I want them to pick up the phone and know that I’ll be there to do the work–on time and on budget, and they’ll be treated like family–not just a one-time customer.”
We were purchasing an older home and before we signed the closing docs we wanted to get our sewer pipe to the street scoped to see if there was anything wrong. We did this before closing so that if there was a problem we could negotiate with the seller. We used Moon Valley Plumbing to do this. This was completed by one of their plumbers and a link for a video was sent to us. The plumber stated that he got the scope to the street but it was clogged and suggested to have it jetted out to clean. I am not a plumber and I saw in the video that something was not right. We went with another plumbing company for a second opinion and they were very confident that the sewer pipe was deteriorated beyond use and that we needed to have it replaced. Unfortunately this was done after we closed and could not negotiate with seller. I contacted the plumber from Moon Valley and he insisted that there was a pipe and that I was mistaken. We had the pipe replaced by the second company and I was there while they did this. They first hand dug a trench and yup, there were only a couple small pieces of pipe left. Very obvious we had no sewer pipe. I contacted the Moon Valley plumber again and again he denied this. I even had the excavator talk with him and the excavator could not believe what he was hearing. I have since contacted Moon Valley Plumber requesting a refund and they are denying basically stating it is not their plumber's responsibility to tell us the integrity of the sewer pipe. Why the heck did we have it scoped then? Duh!
Do you really want to pay a company who takes that kind of attitude with their customers? NEVER USE MOON VALLEY PLUMBING! At least not with something as important as this. If I could give negative stars I would.
EDIT: I feel the need to reply to Moon Valley's comment. Again, I called Moon Valley Plumbing to get my sewer pipe inspected. Not to see if there was a clog. We were not told that we needed the pipe replaced. Which is why we are requesting a refund. Stand up to your so called "Quality Service" and accept the fact we did not get what we requested. And as a side note, your quote on jetting the pipe is no where near being the least expensive option. If we did get it jetted from you the ground probably would have collapsed and we would not be able to use our water. I'm sure you would just state that we got what we paid for.
5 Star Rated
Oct 26, 2018
Had a major pipe leak leading into my house and had to replace over 100 feet of old galvanized pipe leading from the city main to the house main. I was very sad to hear about the size of the project but I know it had to be done. Glad I called Moon Valley as they got the job done and did a great job. I have more work for them in the near future!
5 Star Rated
Oct 19, 2018
First of all, shout out to "John R." that left Moon Valley Plumbing a 1 star review, and complained about a 39.00 estimate fee and not receiving a bid over the phone.. Congratulations, you're a moron.. If small repair company owners don't charge estimate fees to offset the expenses incurred from having quality people driving around all day providing estimates, they can go out of business, fast.. you want a warranty from a company that can't charge enough to stay in business and they're gone in a year when you need them?! No truly great highly reputable professional gives a phone bid.. for ten different reasons.. mainly the professional has no idea what they're bidding on and every situation is different, plus competitors call all the time pretending to be customers so they can obtain your pricing.. I'm sorry Moon Valley for that knuckle-headed ignorant fool marring your reputation when you never even worked for him.. one day hopefully Yelp will come to their senses and fix that problem. (PS Shocker, the guys account reflects his love of leaving more negatives/1-stars than positives/compliments..)
Now that I'm done ranting and empathizing with Moon Valley.... Kenny came to my home today to replace a wax ring.. he knocked it out of the park, *and* instead of just fixing the *effect* he fixed the cause as well.. he had to double stack some wax rings which wasn't done in the first place.. they replaced my supply line, did a clean caulk job, fixed a pop up stopper, *and* they checked my water pressure for me, which was super high! As a previous plumbing repair company owner, I was extremely pleased with Kenny and Moon Valley, and I'm sure I'll use them again. They came out in less than 24 hours for my non-emergency call. I'm pleased with every aspect of the job, thanks Moon Valley!
5 Star Rated
Sep 27, 2018
After a horrible time trying to locate a leak, Moon Valley Plumbing sent an incredible tech (Anthony) out to replace a major drain in my townhouse. Not only did he keep me informed on the damage, replace the piece in a timely manner, clean up after himself, but he was so kind. This is a fantastic company and I HIGHLY recommend using them. They are very well priced and honest. They will definitely be my "go-to" plumbing company from this point forward.
5 Star Rated
Sep 27, 2018
We have used Moon Valley Plumbing twice and both times they were fast, efficient and incredibly professional. Thanks so much for the incredible service!