TWINKLE GROUP LLC

4.60 out of 5 . Execellent

TWINKLE GROUP LLC

Manhattan based plumbing & heating company for fast and reliable service in minutes. Estimate over the phone so you know your quote before scheduling an appointment. Fast and easy way to pay with online store.

(347) 467-0528

10001

Category: plumbing

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5 Star Rated

Execellent

Sep 26, 2018

Twinkle Group LLC is a great company and the staff is polite and delicate. My project was from the category of those that, it seems, will take an hour or two, but in fact it took several days. It was not the expert’s fault - it was due to many factors. To start with, we needed to install a toilet, which was non standard. It was big and it needed to be lifted to the top. Everything concerning the installation of the toilet was complicated, partially because of its design. It was necessary to turn off water in the house, and in addition to this it is a new apartment building, we didn’t know how to do this. Moreover, we needed two additional fixings in the floor, which was also more difficult than it seemed to be initially. Finally, the toilet was successfully installed, but then there was a problem with the neighbor’s toilet. The pipes of the building were filled up with sediment which was filling the neighboring toilets as well. I called the company again, the plumber came back to us the same day and unclogged all the pipes. I could go on with the story, but in fact I wanted to say that the guys from the company were professional, there was a complete understanding of my problem, I would gladly pay them more than the bill was, but they refused and took nothing more than their current price demand. Twinkle Group LLC is the only plumbing company I will use in future.

-Mariia Dubishcheva

5 Star Rated

Execellent

Sep 26, 2018

Excellent Service and communication. I was really impressed with the speed and response from them. I had a broken water heater which needed replacing. I called three different plumbers who all gave me different stories until I found this company on Yelp, they were courteous and professional and saw the project from purchasing the replacement water heater on my behalf to making an excellent job fitting it in. They are very competitive and willing to go that extra mile. I was offered all different kinds of heaters by the other plumbers but none of them actually advised me on the correct size and type for my needs. Except for this company. Thank you I would highly recommend them.

-Sem Maltsev

5 Star Rated

Execellent

Sep 26, 2018

During last couple of weeks I’ve experienced some issues with my tankless water heater. It was taking too long for it to heat up the water. I found this company on Yelp and sent them a message describing a problem. I was offered a free estimate to find our the problem but we couldn’t agree on a day as my working schedule is not flexible at all. I was offered an appointment at 7 p.m. though their office works till 6 p.m. only. The plumber arrived on time, professional and polite. It was a mineral buildup, so it was cleaned out straightaway without booking one more appointment what was very convenient for me. Now it takes only 15 minutes for water to get hot. Perfect job! Service is excellent, five stars only. Fair price for the job they do. I’ve come through couple of plumbing companies, but this one offered me the best price. Quick responses on my request. Thank you. I would definitely recommend only Twinkle Group.

-Dmitry Chernyy

1 Star Rated

Very Poor

Sep 26, 2018

ATTENTION! This company is totally a scam. They ask you to prepay for everything on their website before any service is scheduled. I paid 400 dollars on their website for toilet installation with COI (they gave me some discount which seems to be attractive). They failed to deliver the service on the first appointment because of the delay of COI. So we reschedule it to the next day. The plumber came in and told us that the toilet size is wrong. So I asked him to send me a few options of correct size toilets. And he said no problem. Then I waited for a couple of hours and heard nothing from him. I sent him a message as the conversation I attached shows. He declined to give any more info about the size issue unless I pay $59.45 more even though I’ve made the full payment of 400 in advance. He also pointed out that if I stop using his service, he will charge me $269 as consultation fee. Actually he didn’t even tell me what toilet size should be correct for my bathroom, which means no information was provided by him at all. You know what? He wants to charge $269 for literally nothing!!! He called it consultation fees, which included no info at all!!! Maybe he would argue that $269 also covers the COI. The point is COI is the document requirements for the apartment building I live. It’s insane to charge me for COI given the toilet is not installed. Neither $59.45 nor $269 is ever mentioned in any of our conversations before. They are no doubt a ripoff. Just find someone else if you need plumbing service in NYC. Stay as far as you can.

-Lillian Mi

5 Star Rated

Execellent

Aug 30, 2018

ATTENTION! This company is totally a scam. They ask you to prepay for everything on their website before any service is scheduled. I paid 400 dollars on their website for toilet installation with COI (they gave me some discount which seems to be attractive). They failed to deliver the service on the first appointment because of the delay of COI. So we reschedule it to the next day. The plumber came in and told us that the toilet size is wrong. So I asked him to send me a few options of correct size toilets. And he said no problem. Then I waited for a couple of hours and heard nothing from him. I sent him a message as the conversation I attached shows. He declined to give any more info about the size issue unless I pay $59.45 more even though I've made the full payment of 400 in advance. He also pointed out that if I stop using his service, he will charge me $269 as consultation fee. Actually he didn't even tell me what toilet size should be correct for my bathroom, which means no information was provided by him at all. You know what? He wants to charge $269 for literally nothing!!! He called it consultation fees, which included no info at all!!! Maybe he would argue that $269 also covers the COI. The point is COI is the document requirements for the apartment building I live. It's insane to charge me for COI given the toilet is not installed. Neither $59.45 nor $269 is ever mentioned in any of our conversations before. They are no doubt a ripoff. Just find someone else if you need plumbing service in NYC. Stay as far as you can.

-Linye M.

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