this is the letter i sent to Rogers Plumbing today, after my service call this morning.
I had a service call this morning with your company. I found you online, with a google search for bathtub drain repair and my zip code.
My service call was to remove and replace a bathtub drain that was corroded, with the cross hairs missing, that I could not remove myself.
Your two gentlemen arrived and there was an older gentlemen and a younger helper.
The two gentlemen were clean cut, and looked nice, got to work, and apparently the drain was so corroded that it was not coming out. The older gentlemen left to call for another tech to come by with their tool, while the younger helper stayed inside and kept trying.
Here is where it gets interesting!!!
I was sitting in my bedroom right by the bathroom and just letting them do their thing. The older gentlemen left, but the younger helper kept working. He didn't know I was right in the next room listening while looking at emails. He was working so hard. Groaning. Trying.... Resting for a second.... trying again with all his might over and over and over and over. For about 15 minutes. Or longer. He stayed with it even though it seemed impossible, and he was apparently putting a great amount of effort and energy to it.
Takeaway... this young man, with no one watching (he thought) could have not tried so hard. He could have taken a break. He could have given up. He could have doddled. HE DIDN'T! He kept trying very hard, knowing no one was watching, and he finally got it loose. (I was silently praying that he did, so he would feel good, and my drain would be fixed.)
I work with and help manage building engineers in high rise buildings in my job. They rarely work this hard!
I want to give this young man the highest praise possible for what I witnessed this morning.
I hope everyone in your company, including the ownership can read my letter.
This is the kind of thing that is really inspiring to see, and I am certain this young man will be successful in whatever he does.
Thank you for listening,