1. I don't know this guy, in fact, I didn't find him on yelp.
2. If you ever want an honest and decent person to work with, you MUST read this review.
I contacted a plumber on Yelp and request service immediately. That plumber said no problem, see you at 12pm and turned out, it was a different plumber from a different company, who came all the way out from San Jose. Turned out the guy I originally contacted didn't have time so asked Kim to come out instead. They are relatives but own their own business.
Kim, the owner as well as the plumber of Drain Control came (Again, not the plumbing company I originally contacted). He took one look at the clean out and he start shaking his head (see below). Then within 30 minutes, the took care of my clogged problem. Precision, efficiency and great value.
THIS IS THE STORY BEHIND THIS REVIEW:
1. Kim explained to me why there is clogging with my 8 years old new house. The plumber who built the house was very poorly trained and used the wrong materials... which I already know he's right due to other issues we have, and that's why we have so much clogging problem. Now I have hired a very highly rated company from Yelp with almost 700 4.5 stars reviews who came out twice and unclogged my drain but not once explain to me what happened but just said you got gunk.
2. When Kim saw the clean out, he already know there is another problem. The clean out was too short behind the wall, during snaking, the water came out and spilled into the kitchen from between the kitchen wall. So he explained to me how to fix it. So I asked him if he can fix it for me, he said he can and told me how much (which was reasonable price) but instead, he taught me how to do it, what parts to buy. I told him, but I don't even have the tool to do it. He GAVE me one of his pliers... he said, keep it and use it to replace it. I was like what? This is one guy, who job is to unclog my drain and after that, he spend the time explain to me how to fix it, what to buy and GAVE me his tool???? I don't know how much the pliers cost but I think he may not make much money on this. And again, that highly rated plumbing company didn't even mention that problem.
Kim explained to me, because of his religion, he want to help people, he charges very reasonable rate and enjoy the process helping others. You may hear people tell you all day long about some of this story, but witnessing it first hand just flat out amazing.
Boys and girls, I spent most of my life time working with people, hiring people and always hoping to meet people this sincere and genuine. If you want an honest and reliable person to work with, try Kim.