Started in 1970 by Marty Satalino, Water Quality Plumbing is a family owned and operated plumbing company. We are a fully licensed, bonded and insured, full service plumbing company and have been serving the Bay Area for over 30 years
I needed a water softener installed in my house (some of the plumbing for it was already there) and requested quotes from 2 reputable companies. Water Quality's bid was significantly lower for a 48k grain system. Technician, Steven, was on time and did a great job installing the softener in couple of hours including a drain line and a trip to Homedepot. Water hardness used to be terrible, over 20 grains per gallon and now down to virtually zero.
5 Star Rated
Oct 5, 2018
These guys are just so good from start to finish. From the first call talking to a really pleasant person instead of endless prompts, to Phil, the guy who cleaned out our sewer line and who was super nice, experienced, professional and on time and who did the work exactly as estimated at a very reasonable rate. And the follow up call I needed to make after hours to a voicemail system that works flawlessly and got the message to the right person, they clearly pay attention to the little things as well as big... it just adds up to an excellent experience worth writing about. HIGHLY recommended.
5 Star Rated
Sep 26, 2018
The owner connected with me to help resolve our long term issue. He says he will honor refund for last tech call. He believes prob may be with tankless water heater installed by builder. He provided a number and go to person for my brand name tankless heater. I appreciated his attention to try and help us resolved our hot water problems.
Little tip about recirculating pump timers (needed for a tankless only), if pump does not have water running through it say due to a leak or shut off from water main and you don't know to turn off your pump, it will burn out even in a span of 15min! Pump is approx $450-$500 just the part. I hope this helps those who think paying extra for a timer for the luxury of having instant hot water, not worth it. Wish I had known this.
5 Star Rated
Sep 25, 2018
Worst customer service ever! The woman who answered the phone today was so rude, hanging up on me while on a call while I was asking a question. I think her name was Trina. Secondly, the plumbers who came out today suggested they didn't need to wear booties after I asked them because according to them my carpets were not clean. I told them, this wasn't there home to make that choice. How dare they suggest and even say that...Rude! The plumbers are out here changing the gas line and from what I can hear, they don't seem to know what they're doing. I heard him say, he was confused as to the proper gas line he needs to work on. Oh my! Will make sure I have PG&E come out before they leave to ensure all has been properly done.
This is not the first time we've had this company out here. Not by choice as we live in an apartment complex. All experiences with this company have been unfavorable.
5 Star Rated
Sep 17, 2018
My mom recommended these guys. She had them install a whole house water filter and she loved them!
I also wanted a whole house water filter and soft water system. Jason came out and checked out the job. He sent me a quote and I placed the order. A week later Jason came by and installed it. We started talking about other things I wanted to get done like an under the sink R.O. drinking water system and changing out my water heater. The same thing again, I received a quote and ordered both. Phil came and installed our water heater and Jason installed our drinking water system. I set up the house with almost everything I needed in a matter of 2 weeks! Both guys are very professional and knowledgeable. I found a plumbing partner for life! I will definitely recommend them to everyone!