SERVPRO of SW San Jose is a trusted leader in the restoration industry and has the training, equipment, and expertise to handle your restoration and cleaning needs. As a locally owned and operated business, we can provide 24-hour emergency service and are dedicated to responding immediately to commercial or residential needs.
Yes ServPro did a very professional job I was very impressed awesome job
5 Star Rated
Jul 18, 2018
I have not been a personal customer of their's, so I am unable to speak to their physical craftsmanship. This review is in regard to their response ability. I am residing in a unit next to one currently undergoing their work. I came home to my unit completely overrun with a harsh chemical smell. I have two cats. One was lethargic and acting somewhat strange. I inquired as to what was used on the unit next to mine, trying to ensure it was animal safe as I could hardly breathe myself. I could only imagine how my animals felt. They stated it was, and that the fumes would dissipate. Not half an hour later my cat is covered in his own diarrhea and tracking it EVERYWHERE. I had them contacted to ask for the specific name of the chemical in use. All they would state is that it is an anti microbial used in hospitals, and in this instance, to kill mold. I then contacted this local office myself to ask the same question and was told someone would call me back. It had been two hours. I called again, this time adding that the smell is not dissipating as they stated it would, and my pet is now sick. I was only told they would call back. It has been a total of three hours with every open window and every fan in use. No change. No call. Sick cat. Really? I just want to know what myself and my pets are breathing, which I believe I have every right to.
5 Star Rated
Feb 7, 2018
Saw a driver smoking weed while driving on Great Oaks by new Costco. Was definitely marijuana bc smoke was thick and heavy, diff than tobacco smoke. The office advised they test every 3 month. Didn't seem to care at all.
5 Star Rated
Dec 6, 2017
The water heater leakage had damaged the walls and caused mold. Insurance would not cover it and their contractor was asking for a hefty estimate. I am glad I found Nancy and Marc who gave me estimate which seemed reasonable. The technician, Abraham was very patient, hard working and a quality worker. His work was so good and he restored the walls to almost new. I am glad I found them!! I would highly recommend them.
5 Star Rated
Feb 21, 2015
I had a very positive experience with ServePro of SW San Jose - in particular - Dave Kraszewski and Abraham Castro. Dave gave me a detailed quote of what could be done to remove odors and stains from the master bedroom suite after my mother passed away. He spent time to help me understand the issues/the options.
Abraham Castro arrived to do the work. I expected a "technician". But he was SO much more than that. He took the time to go over each task and and helped me make two adjustments that saved me well over a thousand dollars in what would have been replacement costs for a few things. He noted that the drapes I was going to have cleaned were a high-end silk fabric that would likely shrink with standard cleaning. He suggested waiting to see if it was necessary (any odor) after the rest of the work was done. (They were fine.) I was told (by others) that I'd need to replace the mattress. Abraham suggested he clean/deodorize it, and see if that was took care of the problem. It was. He even fixed a broken wooden slat on the bed platform! He was careful with moving furniture, etc. He was a pleasure to work with in a difficult situation.
I highly recommend asking to work with Dave and Abraham at this SERVPRO.